Welcome to Party Themes Sales! We’re here to help make your party planning experience magical and stress-free. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more!

🎭 Product Questions

What types of costumes do you offer?
We specialize in a wide variety of costumes and accessories for all your party needs! Our collection includes Boys’ Costumes, Girls’ Costumes, Men’s Costumes, Plus Size Costumes, Couples’ Costumes, and even adorable Dog Costumes. We also offer costumes by theme, luau apparel, hats, masks, and makeup to complete your look.
Do you have costumes for specific themes?
Absolutely! Our “Costumes by Theme” and “Party Themes” sections offer coordinated outfits for various party concepts. Whether you’re planning a spooky Halloween party, tropical luau, or any themed celebration, we have costumes and accessories to match your vision.
What sizes are available for your costumes?
We cater to all body types! Our collection includes regular sizes for men, women, and children, plus we offer a dedicated Plus Size Costumes section to ensure everyone can find their perfect party outfit.

🚚 Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days after payment confirmation. Then you can choose:

Standard Shipping: 10-15 days after shipment via DHL or FedEx ($12.95 flat rate)
Free Shipping: 15-25 days after shipment via EMS (for orders over $50)
Do you ship internationally?
Yes! We ship globally to bring the party spirit worldwide. However, we currently cannot ship to Asia and select remote areas due to logistical constraints. If you’re unsure about your location, please contact our support team.
How can I get free shipping?
Orders over $50 automatically qualify for free shipping via EMS! Pro Tip: Combine orders with friends or family to reach the $50 threshold and save on shipping while stocking up for your next celebration!
Which carriers do you use?
We partner with reliable carriers including DHL, FedEx for standard shipping, and EMS for free shipping options. All methods include tracking so you can follow your party supplies on their way to you!

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.

↩️ Returns & Refunds

What is your return policy?
We want you to be thrilled with your purchase! You can return items within 15 days of delivery, provided they are in original condition with tags attached. Please contact our customer service team to initiate a return.
How long do refunds take?
Once we receive your returned items and verify their condition, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

🎉 Party Planning Tips

When should I place my order for an upcoming event?
We recommend ordering at least 3-4 weeks before your event to account for processing and shipping time. For time-sensitive celebrations, consider our Standard Shipping option for faster delivery.
Do you offer costume advice or styling tips?
While we don’t currently offer personal styling services, our website is organized by themes and occasions to help you find the perfect coordinated outfits. Our product descriptions include sizing information and suggested uses to guide your selection.

Still Have Questions?

We’re here to help make your celebration extraordinary! Contact our friendly customer service team at [email protected] for personalized assistance.

Party Themes Sales | 3921 Farland Avenue, San Antonio, TX 78229, US