Welcome to Party Themes Sales! We’re dedicated to making your party planning experience magical and stress-free. Whether you’re preparing for Halloween, a luau party, or any themed celebration, we’ve got you covered with our fantastic costumes and accessories!

🚚 Shipping Information

We ship globally (excluding Asia and select remote areas) to bring the party to your doorstep!

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

📦 Returns & Exchanges

We want you to love your costumes as much as we do! Here’s our straightforward return policy:

Key Policy Details:

  • Return Window: 15 days from the date you receive your order
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Refund Method: Refunds will be issued to your original payment method
  • Return Shipping: Customers are responsible for return shipping costs

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Content:
Hello Party Themes Sales Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Name: [Your full name]
Email: [Your email address]
Item(s) to Return: [Product name(s) and quantity]
Reason for Return: [Please specify – wrong size, changed mind, defective item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you,
[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions if applicable

Step 3: Package and Ship Your Return

Carefully package the items following these guidelines:

  • Include all original tags and packaging
  • Place the return authorization number visibly on the outside of the package
  • Use a trackable shipping method (we recommend DHL, FedEx, or EMS)
  • Keep your shipping receipt until your return is processed

Step 4: Return Processing

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • If approved, we’ll process your refund or exchange
  • You’ll receive email confirmation of the completed transaction

💰 Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return
  • Processing Time: Allow 3-5 business days for us to inspect and process your return

What Will Be Refunded

  • Full cost of returned items
  • Original shipping fees (if returning entire order)
  • Note: Return shipping costs are the customer’s responsibility

🚫 Important Exceptions – Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Makeup products (once opened or used)
  • Masks that have been worn or removed from original packaging
  • Costume accessories with broken seals or signs of use
  • Items that are personalized, custom-made, or altered
  • Products without original tags or packaging

These restrictions help us maintain hygiene standards and ensure all costumes and accessories meet quality expectations for our customers.

🔄 Exchange Process

Want to exchange for a different size or product?

  • Follow the same return process above, but specify “Exchange” in your request
  • Note: Exchanges are subject to product availability
  • Price differences will be refunded or charged accordingly
  • You’ll be responsible for shipping costs both ways

🌍 International Returns

Since we serve customers globally (excluding Asia and select remote areas):

  • International customers are responsible for all return shipping costs and customs fees
  • We recommend using the same carrier as your original shipment (DHL, FedEx, or EMS)
  • Please mark the package as “Returned Goods” to avoid additional customs charges

🎊 Need Help?

Our customer service team is here to make your return experience as magical as your party planning!

Email: [email protected]

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9 AM-5 PM CST

We’re committed to resolving any issues quickly and ensuring you have a positive experience with Party Themes Sales!

Thank you for choosing Party Themes Sales! Let’s make your party unforgettable! 🎊